Insights and Analytics

Identify and fill knowledge gaps with advanced analytics

Supercharge Decision-Making with Analytics and Insights: Seamlessly bridge knowledge gaps, optimize search efficiency, and unlock granular machine interaction data.

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Used and trusted by

Voith GmbH & Co. KGaA
E.ON SE
Kardex
Henkel AG & Co. KGaA

Identify Knowledge Gaps

Knowron logs every question answered by the system - always anonymised and GDPR-compliant - to focus on improving your knowledge base. This process highlights frequently unanswered queries, offering valuable insights into the information your users need most. These insights can reveal patterns about your products or organization, helping you prioritize content creation and address key knowledge gaps effectively.

Effortlessly Bridge Knowledge Gaps

Leverage data-driven insights to pinpoint and resolve knowledge gaps in your system. Use these insights as a foundation to create or refine content, addressing unresolved issues with clarity. Open questions can be transformed into future answers, enhancing your knowledge base. Or identify existing systems that need integration to provide answers to your users’ questions — this is your starting point to improve the system.

Discover Friction Points and Solve Common Issues

Gain a clear understanding of recurring issues by analyzing what users and customers ask for. With Knowron, you can identify frequent problems in your products and services. If you extend our tool to your customers, you also gain valuable insights into their needs and challenges, helping you improve your offerings and support.

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Boost Productivity with AI-Powered Search Technology

Transform your productivity with our AI-powered search tools, enabling faster, more accurate access to information and enhancing your overall efficiency.

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With Knowron’s insights and analytics, we finally have a clear picture of the recurring issues our customers face. By understanding what’s being asked, both internally and externally, we can proactively improve our support processes and knowledge base. It’s like having a spotlight on the areas that matter most to our customers

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Dr. Lisa Schneider, Head of Center of Competence and Support, Semiconductor Manufacturer

Since integrating Deep Neural Search into our field operations, our workflow has transformed dramatically. We've seen a significant reduction in search times, allowing our team to focus on high-priority tasks rather than sifting through data. This tool has not only boosted our productivity but also enhanced our overall operational efficiency. We couldn't be more impressed!

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Michael Schwaerzler
Sr. Manager Field Application
AI For Organizational Knowledge

Retrieval Augmented Generation (RAG): demystifying the term and explaining the value it brings

In the realm of Artificial Intelligence, Retrieval Augmented Generation (RAG) represents a paradigm shift in how we interact with information. Why is it so relevant for big enterprises? Simply, it revolutionizes data access, synthesis, and decision-making for unparalleled efficiency and innovation.

David Cepeda

1

mins read

AI Report Generation

How To Structure The Best Service Report

Organizations often face challenges in generating high-quality reports due to time constraints and the risk of compromising accuracy and quality. This can lead to missed opportunities for growth and improvement as valuable knowledge remains untapped and unshared. AI-powered report generation is a transformative solution to streamline the process: unlock the solution to all your report generation-related challenges by using Knowron, the AI-powered report generator!

Miriam Messana

5

mins read

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