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A look behind the scenes.
Because we don’t expect blind trust.
We take our responsibilities seriously, which is why we adhere to major global standards like GDPR and ISO 27001. These certifications represent our ongoing commitment to protecting your information and maintaining our systems to meet stringent international requirements.
KNOWRON leverages Amazon S3 cloud storage services within European Union data centers.
KNOWRON utilizes Azure virtual machines for secure hosting of production systems.
Data Encryption: All data is encrypted in transit and at rest. Data transfer is protected using the industry-standard TLS 1.2 protocol, while data at rest in AWS and production databases are encrypted using AES-256 server-side encryption.
Tenant Isolation: KNOWRON utilizes a multi-tenancy architecture to process and store data for different clients separately. Each client’s data is uniquely assigned and identified through the use of a unique identifier, such as a “Client ID”.
Network Security: By establishing virtual networks and subnets with secure policies and firewall rules, networks are managed and controlled to protect information in systems and applications.
Secure Development Lifecycle: KNOWRON has established a set of documented policies and procedures for its Software Development Life Cycle (SDLC) to guide staff in documenting and implementing changes to applications and infrastructure. These procedures cover initiating and requesting changes, documentation requirements, development practices, quality assurance testing, and the necessary approval processes.
Vulnerability Management: KNOWRON continually works to identify and fix security vulnerabilities in our product and infrastructure.
Role Based Access Control (RBAC): Users can only access relevant modules of the product as based upon their role and assigned permissions by the organizations administrator
Audit Logs: KNOWRON logs user activities that occur within its product
Environment Segregation: We maintain a distinct QA environment that is independent from our Production environment.
Access Monitoring: Our security measures include comprehensive audit logging for network traffic, infrastructure modifications, and data access attempts. These logs are regularly reviewed and maintained to ensure their effectiveness.
Backups Enabled: Customer data is backed up automatically using MongoDB Cloud and Elastic Cloud snapshots. Access to backups is restricted to authorised employees only.
Protection of records: Customer data is protected from loss, destruction, falsification, unauthorized access, and unauthorized release, in accordance with legislatory, regulatory, contractual, and business requirements.
Based on the principle of least privilege, we limit employees access to data and tools to only what is strictly necessary to do their jobs.
Data Erasure: Customer data is kept for as long as you remain an active customer. Upon receiving a written request from a customer or after a predetermined period following the end of all customer contracts, this data is deleted from our live databases. Data in replicas, snapshots, and backups is not actively deleted but rather gradually phases out through natural data lifecycle processes. KNOWRON may keep certain data such as logs and associated metadata to fulfill security, compliance, or legal obligations.
Employee Security Trainings: All employees receive appropriate information security awareness, education, and trainings, as relevant for their job function.
Confidentiality Agreements: All personal working at KNOWRON are required to sign confidentiality agreement prior to onboarding.
Asset Management: Employee assets are safeguarded against malware and theft by implementing robust security measures such as advanced anti-malware software, encryption of drives and strict access controls.
Backup Procedure: KNOWRON backs-up and tests copies of information, software and system images regularly in accordance with an agreed backup policy.
Disaster Recovery plan: The organization shall verify the established and implemented information security continuity controls at regular intervals to ensure that they are valid and effective during adverse situations.Incident Response: KNOWRON’s team provides coverage to respond promptly to all security and privacy events.
Incident response policies and procedures are in place to guide personnel in reporting and responding to incidents.
Internal Assesments: We have established a formal risk assessment process that outlines the steps for identifying both internal and external threats and vulnerabilities, assessing and mitigating risks, and setting risk tolerance levels. This formal risk assessment is conducted at least annually to pinpoint internal and external threats and vulnerabilities that could compromise system commitments and requirements.
Vendor Management: At KNOWRON, we utilize a variety of third-party service providers to assist with both product development and internal operations. We have implemented a vendor management program to guarantee that adequate security and privacy measures are maintained. This program involves cataloging, monitoring, and assessing the security protocols of the vendors who collaborate with KNOWRON.
The tool data is stored entirely within the EU, specifically in Germany. Documents may be delivered through a Content Delivery Network (CDN) to optimize loading speed. Access to your data is restricted to our clients.
At KNOWRON, we prioritize transparency and trust with our users. Our data collection processes are dedicated to enhancing our products and services, ensuring functionality and improving user experience. This includes the analysis of query and usage data to address technical issues promptly and refine our products to better align with user preferences, customer ID and employee ID information. We do not store personal health or credit card information.
In unserem Softwareunternehmen sammeln wir zwei Arten von Daten: freiwilliges Feedback und Nutzungsdaten. Das freiwillige Feedback, das wir erhalten, hilft uns zu verstehen, was den Benutzern an unserem Produkt gefällt und was verbessert werden kann. Die Nutzungsanalyse liefert uns Informationen darüber, wie die Nutzer mit der App und ihren Funktionen interagieren.
Bitte beachten Sie, dass wir keine persönlichen Informationen, wie z. B. eine Benutzerkennung oder sensible Daten, sammeln. Alle Daten, die wir sammeln, beziehen sich auf das Produkt und seine Einrichtung. Wir nehmen den Datenschutz ernst und verpflichten uns, die Informationen unserer Nutzer zu schützen.
Unser Softwareprodukt kann in Ihr Datenverwaltungssystem integriert werden und dieses automatisch aktualisieren, so dass Sie sich nicht um manuelle Aktualisierungen kümmern müssen. Solange Sie mit dem Internet verbunden sind, haben Sie immer Zugriff auf die aktuellste Version Ihrer Dokumente. Sie müssen nicht mehr manuell nach Aktualisierungen suchen oder neue Versionen herunterladen - das alles erledigt unser System für Sie.
Unsere Plattform wird bei einer Reihe renommierter Cloud-Anbieter gehostet, darunter Heroku, AWS, Azure und Google. Diese Anbieter bieten dedizierte Server innerhalb der EU an, die eine hohe Leistung und geringe Latenz für unsere Nutzer gewährleisten. Wenn Sie weitere Informationen über unsere Cloud-Services oder spezifische Provider-Ausfälle benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Unser Team steht Ihnen bei allen Fragen gerne zur Verfügung. Senden Sie uns einfach eine Frage unten auf dieser Seite.
Yes, we comply with various standards including A.7.2, A.7.3, A.7.7, A.7.11, and A.7.12, ensuring physical and environmental security. Our measures include securing offices and facilities, maintaining clear desks and screens, and providing support during power failures and disruptions.
We are ISO 27001 certified. The certificate can be furnished upon request by our sales team.
Wir sind auf einer Mission, um grundlegend zu verändern, wie handwerkliche Arbeit in Industriewirtschaften weltweit abläuft. Wir glauben, dass wir dem Mangel an qualifizierten Arbeitskräften und dem demografischen Wandel entgegenwirken können, indem wir die Produktivität jedes Arbeiters steigern.
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